Image by TonyMcCutchan via Flickr
There are many areas of state government that are taking it on the chin these days. Sometimes for valid reasons. Last week I was fortunate to participate in a Kaizen process re-engineering event with the Iowa Department of Economic Development (IDED). Many of you may know that I work with several groups at IDED on grants, loans and other economic development and support activities as they relate to my clients.
Here is what was so cool. They invited me to join the process for 2 of the 4 days and to represent the customer of IDED, businesses!When Karen Merrick asked me to join them I made a point of telling her I would not pull any punches. I also told her I could get pretty cranky in long meetings.
Not only did I not get cranky, I was truly impressed by all of the state employees that participate in this process. They took it seriously. They cared what their customers thought and they wanted to make the process better and faster.
From what I have seen so far of the results, they have a resounding success. My hat is off to the people of IDED.